0
+0%0%
0ms
0h 0m
Quick Dial
Initiate single outbound call
Neural_Swarm_Topography
No active neural nodes
Launch a campaign to activate swarm topography
Total Calls
...
Avg Duration
...
Avg Latency
...
Total Cost
...
Success vs Failure Trend
Sentiment Distribution
Live Engagement Shard
RT_LINK_STABLEInitiate Swarm
Execute outbound mission sequence
Active Missions
No Active Missions Detected
Live Neural Feed
SSE STREAM ACTIVEWaiting for events...
Neural Intelligence
Autonomous Global Ledger
Synchronizing Intelligence Streams...
Neural Statistics
Total Ops
0
Avg Vibe
100%
Latency Node
Ω-PRIME
Persistence Filter
Subagent Nexus
CORE_SWARM_INTELLIGENCE_GRID
Global_Sync
98.4%
Active_Nodes
729
Grid_Partitioning
Swarm_Command
Neural_Swarm_Registry
establishing_handshake
>> hand_shake_node_id_wait...
Telephony Uplink
Carrier Shard Management
Telephony Uplink
Configure custom carrier signals
Professional uplifting requires custom E.164 verification. All shards are verified via Nexus Secure Gateway before activation.
Verified Carrier Shards
Enumerating Neural Uplinks...
SIP Call Registrar
Twilio / Custom Provider Integration — POST /call/register-sip
SIP URI
Call ID
Neural Provisioning
Direct Carrier Uplink Control
Neural Provisioning
Purchase or Import Retell Native Numbers
Native Retell numbers handle WebSocket streams directly with zero latency degradation.
Native Uplink Registry
Phone → Agent Mapping
Awaiting Uplink Synchronization...
Available Agents
Retell Agent Registry
Awaiting Neural Link...
System Evolution
Autonomous Neural Control Center
Tactical Overrides
Security Purge
>> [SYS_READY] Node Ω-SYSTEM status: NOMINAL
Neural Latency
Avg Pulse Time
42ms
NOMINALNeural Drop Rate
0.02%
ZERO_DRIFTMemory Saturation
Worker shard saturation at 64.2%. Auto-scaling protocols initialized.
Neural Synthesis
Autonomous Agent Provisioning
Neural Synthesis
Forge new AI entities
Forged Entities
Enumerating Neural Templates...
Managed Neural Cores (LLMs)
Voice Clone Studio
Upload audio → get ElevenLabs voice_id
Drop audio files or click to browse
Voice ID Generated
Voice Browser
50+ ElevenLabs voices — click to use in agent
Nexus AI — Complete Guide
A plain-English guide to every section, feature, and button in this platform. No technical background required.
Use the sections below → scroll down for FAQ and Glossary
1. Mission Control Hub
Your home base — the main dashboard
This is the first thing you see after logging in. It gives you a live overview of everything happening with your calls right now.
- •Stats at the top: Four boxes showing: total calls made, success rate, average delay before the AI picks up, and server uptime.
- •Quick Dial: Make a single call instantly — enter a phone number (+15550001234), pick a language, optionally enter an Agent ID, and click Initiate.
- •Live Engagement Shard: A real-time feed of every call event as it happens — who was called, result, timestamp.
- •Neural Map: A visual chart of active call nodes — shows all call activity at a glance.
💡 Start here: Enter your phone number in Quick Dial and click Initiate to make your first test call.
2. Tactical Dispatch
Call hundreds or thousands of people at once
The bulk-calling section. Give it a list of phone numbers and it dials all of them automatically using your AI agent.
- •Campaign Name: A label for this batch (e.g. "March Sales Outreach")
- •Agent ID: The specific AI agent that handles these calls. Copy from Neural Synthesis tab.
- •Target Node Manifest: Paste phone numbers here — one per line in format +15550001234.
- •Active Missions: Shows campaigns currently running — how many calls sent, pending, and their status.
- •Live Neural Feed: Real-time log of each call being dispatched as it fires off.
- •Dispatch Swarm: Launch button — queues all numbers and starts calling automatically.
💡 Use case: Sales outreach, appointment reminders, notifications. Speed limits are managed automatically.
3. Neural Synthesis
Create and manage AI phone agents
An AI agent is the "voice brain" of your calls — it decides what to say, how to respond, and when to hang up. Think of it as a virtual employee that follows your exact script.
- •Persona Preset: One-click templates (Commander, Intel Specialist, Logistics) that auto-fill the entire form with voice and personality settings.
- •Entity Name: The agent's internal name — only for your reference, not spoken on calls.
- •Voice Core: Choose from OpenAI or ElevenLabs voices. ElevenLabs (Marcus, Lily, George) sounds most natural.
- •Begin Message: The first sentence spoken when the call connects. Leave blank for AI to generate automatically.
- •System Prompt: The agent's instructions — personality, goals, what to say. This is the most important field.
- •Forged Entities (right panel): All your agents — including ones created on the Retell AI website — appear here with their ID and an Edit button.
💡 Yes: Agents created on app.retellai.com appear here automatically. This panel reads your live Retell AI account.
4. Telephony Uplink
Manage phone numbers your AI calls from
Before your AI can make real phone calls, it needs a phone number to call from. This section shows all numbers connected to your Retell AI account.
- •Phone numbers: All numbers you have in Retell AI, each showing which country and which agent is assigned.
- •Inbound Agent: The agent that picks up when someone dials this number.
- •Outbound Agent: The default agent used when making outbound calls from this number.
- •SIP/Custom: Advanced — for businesses with their own phone system. Skip if just starting.
💡 Note: Numbers are purchased through app.retellai.com → Phone Numbers. They appear here automatically.
5. Intelligence Ledger
Full call history and results
Every call made through this platform is saved here. Review what happened, listen to recordings, and read transcripts.
- •Call table: Shows who was called, when, duration, and whether it connected successfully.
- •Sentiment: Auto-rated Positive / Neutral / Negative based on the conversation transcript.
- •Click a row: Opens full transcript, audio playback, and metadata for that specific call.
- •Country / flag: Geographic origin of the recipient — useful for audience analysis.
💡 Use for: Reviewing campaign results, listening back to tweak your agent's script, and compliance auditing.
6. Subagent Nexus
Worker node registry and diagnostics
Shows the server's internal background workers that manage call queueing and dispatch. Most users won't interact with this directly.
- •SYNCHRONIZE_NODES: Refreshes worker status display.
- •DEPLOY_WORKER: Starts a new background worker if one isn't running.
- •PURGE_STALE: Clears failed/stuck jobs from the queue.
- •Diagnostics Log: Live stream of internal system events — useful if something seems wrong.
💡 Skip this unless you're troubleshooting a stuck campaign or queue error.
7. Evolution Protocol
System health, diagnostics, and testing tools
Maintenance area. Verify the server is healthy and generate test data to see how the dashboard looks before making real calls.
- •System Doctor: Checks database, Redis queue, and Retell API connection. All green = everything works.
- •Seed Protocol: Inserts fake call records so you can see the dashboard with real-looking data without spending call credits.
- •Evolution Terminal: Live server log — a look behind the curtain at what's happening internally in real time.
💡 Use when: Something seems broken (run System Doctor), or you want test data (Seed Protocol).
8. Knowledge Base
Give your AI extra knowledge for calls
Upload documents, FAQs, or web pages your AI agent can look up during a call. Instead of scripting every answer, upload your info and the AI finds the right answer automatically.
- •Add URL: Paste a website link — the system reads and indexes that page automatically.
- •Upload file: PDF, DOCX, TXT, CSV, XLS, and more. Max 50MB per file.
- •Add custom text: Type or paste Q&A pairs or any info directly — no file needed.
- •Link to an agent: After creating a KB, open your agent in Retell AI → Knowledge Base → select your KB. Active on every call automatically, no prompt changes needed.
💡 Example: Upload your product FAQ. When callers ask "What does it cost?", the AI finds the answer automatically.
Quick Start Checklist
New? Follow these 5 steps in order
- 1Log in: Enter your API key on the login screen.
- 2Create an agent: Neural Synthesis → choose a Persona Preset → fill name + prompt → click Initiate Synthesis. Note the Agent ID.
- 3Test a call: Mission Control Hub → Quick Dial → enter your phone number → paste Agent ID → click Initiate. Your phone will ring and the AI will speak.
- 4Review results: Intelligence Ledger → click your test call → read transcript, hear recording.
- 5Launch a campaign: Tactical Dispatch → paste contact list → set Agent ID → click Dispatch Swarm.
Frequently Asked Questions
If I create an agent on the Retell AI website, will it show up in this dashboard?
Yes. The Neural Synthesis tab reads directly from your Retell AI account in real time. Any agent you create — here or on app.retellai.com — appears in the Forged Entities panel with its Agent ID (looks like agent_abc123).
💡 Copy and paste that Agent ID into Quick Dial or a campaign to use that agent immediately.
Can I link an existing agent to a campaign AND a knowledge base?
Yes. Here's how:
- 1.For campaign: In Tactical Dispatch → paste the agent_id into the Agent ID field → launch. Every call uses that agent.
- 2.For knowledge base: Create a KB in Knowledge Base tab → open Retell AI website → edit your agent → add the KB. It activates automatically on all future calls — no extra steps per campaign.
- 3.Combined: Agent with KB linked + used in campaign = every call in that campaign has the agent AND the knowledge base active.
In Quick Dial ("Initiate single outbound call"), can I add a persona or choose a template?
Quick Dial is intentionally minimal — phone number + language + optional Agent ID. It's built for speed. Personas work through agents:
- 1.Neural Synthesis → pick a Persona Preset → Initiate Synthesis → get the agent_id.
- 2.Paste that agent_id into Quick Dial → your persona is active on that call.
What are "Active Missions" in the Tactical Dispatch tab?
Active Missions = campaigns currently running. When you click Dispatch Swarm, your campaign appears here with live progress — calls sent, calls pending, and status.
When all calls in a campaign finish, it's removed from this list. "No Active Missions Detected" just means nothing is running right now — completely normal.
What do the Persona Presets look like and do? Should they match Retell AI's suggestions?
Presets are one-click configurations that fill in the entire agent form. Each one sets a specific voice, speed, responsiveness, and system prompt. You can customize any field afterward.
⚔️ The Commander
Fast, authoritative, no filler words. Military-style phrasing. Ideal for outbound sales where decisiveness matters.
Voice: Marcus (ElevenLabs) · Speed: 1.1x
🧠 Intel Specialist
Calm, analytical, precise. Uses verbal backchanneling. Best for data collection or verification calls.
Voice: Lily (ElevenLabs) · Backchannel: on
📦 Logistics Coordinator
Warm, efficient, friendly. Focused on next steps. Best for appointment booking or customer support.
Voice: George (ElevenLabs) · Warm tone
💡 Retell AI's best practice tips for system prompts: Keep under 1,000 words. Use clear action words ("say", "ask", "transfer"). Always describe how the agent handles unknown questions (e.g. "If unsure, say: I'll have our team follow up with you"). Put instructions in the prompt — put supporting facts in the Knowledge Base.
Glossary — Key Terms Defined
AI Agent
A software program that speaks and listens on phone calls. It follows your written instructions (system prompt) and responds naturally to whatever the other person says.
Agent ID
A unique code identifying a specific agent. Format: agent_abc123. Copy from the Forged Entities panel to use in Quick Dial or campaigns.
System Prompt
The instructions you write that define how your agent behaves — its personality, goals, what to say, and rules to follow. This is the most important configuration for any agent.
LLM (Language Model)
The AI brain that generates what your agent says. Examples: GPT-4, GPT-5. Reads the conversation so far and decides the next response. More powerful LLM = smarter, more natural replies.
Knowledge Base (KB)
A searchable library the agent uses during calls. When a caller asks something, the agent looks in the KB for the answer automatically — no prompt scripting needed.
Campaign
A batch of outbound calls to a list of numbers, all using one agent. Campaigns run in the background while you use other parts of the dashboard.
E.164 Phone Format
The international standard for phone numbers. Always starts with + and country code. US: +15550001234. UK: +447911123456. If you see a format error, check you included the + prefix.
Voice (TTS)
The speaking voice of your agent — text converted to speech in real time. Providers: OpenAI (Alloy, Echo, Nova), ElevenLabs (Marcus, Lily, George — most human-like), Deepgram.
Backchannel
Small verbal acknowledgments while listening — "mm-hmm", "I see", "yes" — that signal the agent is paying attention. Makes the conversation feel more natural and human.
Responsiveness
How quickly the agent starts speaking after the other person stops talking. Range 0.0–1.0. Around 0.8–0.9 feels natural. Too high = rushed. Too low = awkward pauses.
Interruption Sensitivity
How easily the agent stops talking when the other person speaks over it. High = yields quickly. Low = keeps talking through interruptions. Tune based on your callers' expected behavior.
Webhook
An automatic notification from Retell AI to this server whenever a call event occurs (started, ended, transcript ready). How the dashboard stays updated with live call data.
Sentiment
An automatically generated score — Positive, Neutral, or Negative — based on the words spoken during the call. Calculated by AI after the call ends. Quick way to gauge campaign success at a glance.
Ambient Sound
Optional background noise mixed into the call (e.g. office sounds, light static). Makes the AI sound less robotic. Most callers find it makes the experience feel more like a real call.
SIP / BYOC
SIP is a protocol for internet-based phone systems. BYOC = Bring Your Own Carrier — for businesses that have their own telecom provider and want to route calls through it instead of Retell's numbers.
NEXUS_KEY
The password to access this dashboard. Set in the server's configuration file. Never share this — anyone with this key can access all call data and controls.
Retell API Key
Your personal Retell AI account key — found at app.retellai.com → Settings. This lets the server communicate with Retell AI on your behalf. Keep it private.
PM2
The background program that keeps this server running 24/7 on the VPS. It restarts the server automatically if it crashes. You don't need to interact with it — it's always silently running.
Knowledge Base
Retell Native Knowledge Injection
Active Knowledge Cores
Live synchronization active
Synchronizing Registry